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What our customers say about us Cindy Deutschendorf, President of Florence Night and Day

Pictured above: Cindy Deutschendorf of Florence Night and Day

It is more than just a business slogan - it is the way we chose to operate our family business:

the difference between us and many other home care agencies truly is:

  Night and Day.

 Client and family names are never published in accordance with our privacy policy.
 Actual letters are available at our office.
"Thank you so much for all of your love and support and wonderful care you gave to Dad and to us.

You all made it possible for Dad to have a much better quality of life and compassionate companionship during his last few years.

That meant the world to my brothers and I."
"Cindy and Beth,
Thank you for the service you provided to us and for sending [your caregiver] to us! She was an absolute 'God-Send!' She took wonderful care of Mom and went beyond our expectations!"
"Your caregivers... are above and beyond what one would expect."
"I wanted to say thank you again to all of you for the wonderful care you gave to Mama. God bless you all!"
"Dear Cindy, Beth, and the whole Florence Night and Day family,
There are no words that can fully express our gratitude to you all for the wonderful support you have provided our family and most especially for the loving care provided for Mom.

The peace and confidence we had in knowing that she was safe and well-cared for in her home and in mine was a priceless gift. You are truly doing God's work daily and we pray His richest blessings on all of you as you continue to bless other families.

A special thank you to [the caregivers] who spent so many hours with Mom. We love you for holding her hand, laughing and visiting with her and helping to reassure and calm her in those anxious times that seemed to come most often when she (and you) should have been sleeping!

We'll always consider all of you to be part of our family. Know that you'll continue to be in our thoughts and prayers daily!"
"Dear Cindy, Recently my husband... had a bad fall and was in a lot of pain and could not get around. I called Florence Night and Day and spoke to you.

You sent [your area coordinator] out to visit with us. She assessed the situation and decided [a certain caregiver] would be the right person to help us. We were very pleased with her and felt very comfortable talking with her.

[The caregiver] was truly an angel. She was so good with [my husband] and really gave me a lot of good tips on taking care of him.

We only needed her for a short time and I believe it was mostly because of her help and being able to make him want to get better.

I could not resist writing to you about these two ladies as they both were so good at what they do."
"You all did an excellent job in a very stressful situation.

Mother improved with prayer and the wonderful care that she received. I was able to rest so that I could take care [of] Mom during the day.

I so appreciated when I gave instructions or suggestions to you all - they were received well, and followed thoroughly!

Thank you so much."
"I just wanted to thank you for your help with my Mom over the last week. Your staff and family is certainly a cut above the rest."
Dear Cindy and Everyone at Florence Night and Day,

We have had a wonderful experience with your company - and I would definitely recommend your services to others. [Your caregiver] was unbelievable, and [all] of us [including another caregiver who worked privately for the family] just blended together, no one had to be boss, everyone's priority was Mom's comfort.

You really sent the right person at the right time.
"It is almost more than I can say, in terms of my gratitude for what you did for my lovely mother and for me. Thank you from the bottom of my heart."
"Thank you so much for the wonderful service. We really appreciate all you did for [our Mother]."
"Thank you for your kindness and your caring support of our Dad during his time of need. It meant everything to our family that he was cared for by such loving people."
Read a heart-warming email we recently received from a client's daughter.
[Note: The following is from a letter sent to us by an out-of-state family member.]

"To [the caregivers] who sat with my mother and the staff at Florence Night and Day,

I want to extend my sincerest thanks to each of you for the kindness and attention you showed my mom and being a voice for her when needed during her last months. Your presence there on a daily basis gave me some comfort knowing she was not alone for part of each day.

May God bless you and your families abundantly."
"My family would like to thank everyone at Florence Night and Day for providing mother with wonderful and loving care for so many months. You gave mother the opportunity to live in her own home after her stroke and those days will always be cherished by us all."
[Note: The following 3 paragraphs are from a thank you note sent by another out-of-state family member to one of our live-in caregivers.]

"No words can ever express our gratitude and appreciation to you for making it possible to fulfill my Mother's deep desire to live out her final days in her own home. And more importantly, for doing it with such dedicated caring and compassion. She was blessed, and we were blessed, to have you there so lovingly doing what we could not."
"You have a very special gift and a beautiful loving heart. Thank you for sharing it in such an extraordinary and much needed way."

"We will always remember you and will be praying always for good health and an abundance of blessings for you and your family."
"Cindy, We will never be able to express our thanks for how you and your staff went out of your way to try to provide the very best care for our dad and our family. You did way more than was required and expected."
"We will continue to tell everyone we know what a great service you provide. May God richly bless you and your family."
"Your thoughtfulness is much appreciated by our entire family. Thanks for being there when our family needed it most."
"Words can't describe our appreciation for all of your help and support."
"We will never be able to thank all of you for your care and concern during the last few years. We will never forget how much all of you cared. You will be in our hearts always."
"Thank you so much for your kindness and service for my parents. [Your caregiver] was just what we needed at the time."
"Cindy, my family and I want to thank you and each person who helped care for my dad these last several months. Your staff helped make a very difficult situation much more manageable.

Everyone we met appeared very compassionate and caring, tolerating dad's frequent repetitions with a smile. He was treated with respect and cared for very well."
"Thank you for extending services to my Mom. Cindy was terrific."
"It breaks my heart to send this final payment. You will never know how much your help meant to us."
"All staff members were exceedingly conscientious and attentive to their mission."
"We would like to commend the staff of Florence Night and Day for the excellent care they provided for my mother and my dad when he returned from the hospital.

We had a choice between a nursing home for my mother or home care. Home care was by far the best answer for our situation. My mother's health improved while under the care of Florence's angels."
"Thank you for your love for [our father.] Kindness as yours only comes from your heart."

Copyright 2009. Florence Night and Day, LLC.